See your business from your customers' prospective
Do your business processes enhance your customer service? Without getting too deep into the Customer Experience (CX) methodology, can you answer some simpler questions from a customer standpoint: Are we easy to do business with? Do we provide enough information so you (our customers) can make decisions you're confident in? Do we provide a positive experience? Are you happier after the interaction? Defined and optimized processes can go a long way toward answering these questions with a "yes" answer, but setting up your systems to provide your customer facing team with the right tools and data can be the details that make the process a positive one. I recently had a client in the Distribution world that was having a problem with their part data. This was a small company that has a few employees and everybody does a bit of everything. Their main software system is Quickbooks Pro, which has the ability to have 3 users, and during business hours when they take ord...